I once had an ER doctor throw a desk phone at my head in frustration right after I introduced myself and told him I was from IT. (He missed.) I had him calm and using the software within 10 minutes. How? Empathy and a blend of confidence and respect. My competencies are listed but know that I deliver these skills with a high level of care and a real passion for making people's lives easier through the use of technology.
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Operational Competencies
___________________________________ Project Implementation/ Management Policy and Procedure development / HR Q/A Audits/Processes for HMO/non-profit medical Public Speaking/ Training Contract Negotiation/ROI Analysis HEDIS Guidelines/NCQA Audits/ Coding Medical/Dental Office processes and management (Medical Records, Reception, Utilization Review, Case management, Eligibility and Claims) |
Technical Competencies
___________________________________ ETL, T-SQL, SSIS SQL Server Support/DBA IIS/ Email Setup and Admin AD, Group Policy, Setup/ LDAP EMC SAN/VSphere Administration Server Administration/Setup/ Support Telecomm/ CAT5-6 Cabling BI - Crystal, SSRS, Cognos and Logi Analytics WAN and LAN support |
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Recognitions & Awards
Gartner Midmarket Xchange - Best Case Study Presentation, 2012
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